1177
Project information
- Services: Responsible for user-centred service design
- Client: 1177
- Project date: 2003-2008
Project in brief
We helped create a digital advice-support system that is now used by nurses across the country.
The mission
When people call the Swedish national healthcare advice helpline, it is important that the nurses taking the calls have a system that is both supportive and easy to work with.
By feeling confident in the handling of their work tool, all energy can be put into helping the person on the other side of the phone.
The challenge of the 1177 project was to create a support system for evalating, advising upon, and documenting the calls taken by nurses.
Our work
Usability Partners played a leading role in the user-centred activities that ensured that the system being developed would meet user needs and demands for good usability.The result
The project was very successful and some factors that influenced the success were:- Iterative, user-centred development process
- User involvement throughout the project
- Descriptions of usage situations and user groups
- Experienced nurses included in the project team
- Use of appropriate standards and guidelines
- Multiple usability tests with nurses to keep the interface design on track
- Key people in the project were sent out to experience the usage situation live
- Intensive period of prototyping and simple user testing at an early stage
"The 1177 project stands out as being especially successful from a user-centred design perspective. The extensive user involvement throughout the design process led to a solution which was much appreciated by nurses and has stood the test of time.
Many members of the project team, including myself, look back at that project with a particular sense of pride."
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